1. Each user may cancel the transaction in accordance with the provisions of the Consumer Protection Law.
2. Such cancellation shall be made only by written notice to the Company and/or the Website.
3. A transaction may be canceled from the date of the transaction until fourteen days from the date of receipt of the product or from the date of receipt of the document containing the details referred to in subsection 14C(b) of the Consumer Protection Law, whichever is later, and subject to sections 4.4 and 4.7 of these regulations.
4. A buyer is not entitled to cancel a transaction for the purchase of certain items in accordance with sections 14(c) and 14(d) of the Consumer Protection Law, and section 6(a) of the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010.
5. Within 14 days of receiving the cancellation notice, the buyer will be refunded the amount paid by him for the product, less cancellation fees (including shipping and packaging fees) at a rate of 5% of the transaction amount or 100 NIS, whichever is lower. In the event of cancellation of a transaction due to a defect or non-conformity, the buyer will not be charged any cancellation fees.
6. The provisions of the Consumer Protection Law regarding the cancellation of the purchase by the buyer, including regarding the obligation to return the product, will also apply. It is clarified that the return of products will be made when the product is in its original packaging, new, and free of any signs of use and damage, subject to For attaching an original invoice only.
7. It is clarified that in accordance with the provisions of the Consumer Protection Law, the right of cancellation as detailed above will not apply to perishable goods (products that, upon arrival at the customer and once delivered, cannot be used again or provided to another customer or products whose value will be lost in the period until the product is returned, or products that may deteriorate until returned).
8. The Company and/or the Site shall be entitled, at their sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or cancel an order, in whole or in part, and/or the Site's operations. Notice of cancellation or termination shall be given to the User or Purchaser, and the Company shall refrain from charging the Purchaser's credit card or shall refund any amount paid for the Products, to the extent paid.
9. In the aforementioned case, the User or Purchaser shall not have any claim, claim and/or demand against the Company and/or the Site for the cancellation of the transaction, except for the refund of the transaction amount.
10. In the event and the customer is entitled to a refund, the company will credit the account that appears in the details of the canceled order. If the account cannot be credited for any reason, the customer will have a balance ("credit") on the company's website, which he can redeem at any time for a purchase on the website.
11. If a transaction is canceled by the customer, subject to confirmation of the cancellation of the transaction by the company and/or the website, the customer will return to the company the products displayed in the canceled order, and any costs related to returning the products to the company's offices will be paid by the customer only.
12. All of the above is subject to the Consumer Protection Law.
13. Any notice of cancellation and/or change of order will be delivered to the company in one of the following ways:
a) By e-mail: susanshouse.j@gmail.com
b) By telephone number: 02-6725069
14. It is clarified that the above does not detract from the company's right to claim damages, due to the fact that the value of the product has decreased as a result of a significant deterioration In its condition.

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