Website regulations

Website Terms (Terms of Use)
1. General
1.1 The Company - "Susan Yuval Foundation (Reg.)", Reg. No.: 580381697 (hereinafter: "the Company").
1.2 The website www.susanshouse.org.il (hereinafter: the "Site"), is operated by the Company and serves as an e-commerce site for the online sale of boutique candles that are handmade and marketed by the Company through the Site (hereinafter: the "Products").
1.3 What is written in the website's regulations applies to every user of the website, and the use of the masculine form is for convenience only.
1.4 Use of the Site, including the purchase of products through the Site, is prohibited to anyone under the age of 18, and/or to anyone who is not competent to perform legally binding acts. By reading and approving this Agreement, the user and/or purchaser of the Site declares that he is over the age of 18, and is competent to perform legally binding acts.
1.5 The Company has the right to change the terms of use of these Terms of Use, at any time and at its sole discretion, without the need to provide prior notice and/or notification. Such change is binding on the parties from the moment of its publication and/or update in these Terms of Use.
1.6 The regulations and terms of use apply to any use made of the site in any form, using a computer, handheld computer, mobile device or any other device.
1.7 The images displayed on the site are for illustrative purposes only, and the company and/or the site are not obligated by the images. The company will do its best to provide products that are as similar to the images as possible.
1.8 The user of the site agrees that he will not have any claim and/or demand against the company for changes to the site, including its content, and/or malfunctions that may occur on the site.
1.9 The use of the site by the user, including ordering and/or purchasing products, constitutes a declaration that the user has read and approved the regulations and terms of use of this site, and that he and/or anyone on his behalf will not have any claim, allegation or demand against the company and/or the site. Anyone who objects to these regulations is asked not to use the site, including purchasing products through it.
1.10 Nothing in these regulations shall derogate from the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: the "Consumer Protection Law"), and the regulations enacted pursuant thereto, to the extent that they apply to the Site, except in cases where conditions may be imposed on said provisions, and such condition was imposed within the framework of the Site's activities, whether expressly or implicitly.
1.11 The Company may change and/or replace the products sold on the Site from time to time, at its sole discretion.

2. Purchasing products from the website
2.1 The Company reserves the right to change the prices of the products appearing on the Site, including shipping fees, without the need to provide advance notice and/or notification. The price at which the purchaser will be charged is the price published on the Site upon completion of the order in full and after providing payment details and confirming the order.
2.2 The Company reserves the right to offer promotions and/or discounts at its sole discretion, in any means of communication at its disposal, including using information provided by the Purchaser when using the Site. If the Company has chosen to offer a discount and/or promotion in any means of communication at its disposal, the Company may discontinue and/or change and/or cancel the promotion and/or discount at any time it chooses, at the Company's sole discretion.
2.3 Payment for the purchase of products on the site will be made by credit card. The site accepts all types of Israeli credit cards, Visa, Isracard, MasterCard and American Express.
2.4 In addition to the above, product(s) can be purchased via "Bit". A customer interested in paying using the above method can do so via the company's telephone service.
2.5 Products can be purchased on the site in installments for purchases over NIS 999. A customer interested in doing so is invited to contact the company.
2.6 The prices of the products appearing on the site do not include shipping costs.
2.7 The Company will consider an order final confirmation only after and subject to the charging of the Buyer's credit card and receipt of confirmation from the Company including an order number. In addition, delivery times will be calculated solely from the date of confirmation of the transaction by the credit card company. For the avoidance of doubt, sending an e-mail to the User does not constitute evidence of the performance of an action and does not bind the Site and/or the Company.
2.8 Responsibility for monitoring the execution of the payment applies solely to the purchaser. The company will not notify of cases in which a transaction was not approved by the credit companies.
2.9 In order to make a purchase on the site, the purchaser will be required to enter his details, including first name and last name and/or company name and company code, ID number, telephone number, e-mail address, shipping address and payment method details, etc. By entering these details, the purchaser confirms the details provided by him, and declares that the details were provided according to his wishes.
2.10 If the purchaser provides incorrect and/or missing details, the order will not be processed by the Company, and in addition, the Company is not obligated to provide a product or service in such a case, and the purchaser will not have any claim and/or demand against the Company or the Site.
2.11 The Site and/or the Company reserve the right to prevent any person and/or company from using the Site, including purchasing products, temporarily or permanently and at the Company's sole discretion and without prior notice, in the event that the Site user commits an illegal act and/or violates the terms of this Policy and/or commits an act or omission that may harm the Company and/or the Site and/or anyone on their behalf, including the proper operation of the Site and any third party.
2.12 It should be emphasized that submitting false information is an act that constitutes a criminal offense, and anyone who does so is likely to face civil and/or criminal legal proceedings.

3. Delivery of the products
3.1 The products will be delivered to the address provided in the order details at the time the purchase is made on the site.
3.2 The shipping fees that appear on the site will be charged at the time of ordering in addition to the payment for the order.
3.3 Product delivery times are up to 10 business days for home delivery or delivery to a collection point. In addition, self-collection from the company's address is possible subject to prior arrangement.
3.4 Shipping costs are 40 NIS for delivery via courier to your home. Self-pickup from the company's address is free of charge.
3.5 The Company and/or the Site are not responsible for any delay and/or lateness, including non-delivery caused by force majeure and/or any event beyond the control of the Company and/or the Site, including but not limited to strikes, natural disasters, technical malfunctions, excess demand and restrictions imposed following emergencies (including the "Corona" virus).
3.6 Product delivery times include only working days, i.e., Sunday-Thursday. For the avoidance of doubt, holiday eves, public holidays, and Fridays and Saturdays are not counted as working days.
3.7 The user confirms and is aware that the delivery of the products to the order delivery address will be carried out by a courier company of the company's choice. Accordingly, it is clarified that delivery times may vary, and the user declares that the company is not responsible for any delay in the delivery of the products.
3.8 The delivery of the products by the courier company will be made in accordance with the courier company's times, in coordination with the courier company, and any delay in the delivery of the products is the full responsibility of the courier company.
3.9 At the time of delivery of the product, the site and/or the company and/or anyone on their behalf may require the presence of the credit card holder when delivering the item, and/or presentation of the credit card holder's ID and/or the credit card holder's signature on a voucher as a condition for delivering the product.
3.10 The user must immediately notify the site and/or the company in the event that the product has not been delivered within the delivery period specified in these regulations. If the user is not interested in waiting for the product to arrive beyond the delivery period, the site will refund the price he paid for that product, subject to the correctness of the complaint.
3.11 The Company declares that it does not undertake to keep all the products displayed on the Site in stock. If a product is ordered that is not in the Site's stock, whether it appears on the Site or not, the transaction will be canceled and the Company will refund the Customer's money. It is hereby clarified that in such a case, it is clarified to the Purchaser that in any such case he will have no claim and/or demand against the Company.
3.12 The user declares and confirms that he is aware that when ordering delivery to areas that are restricted from security access, in these cases the company may deliver the products to the user at a nearby location and by prior arrangement.

4. Canceling/changing a transaction
4.1 Each user may cancel the transaction in accordance with the provisions of the Consumer Protection Law.
4.2 Such cancellation will only be made by written notice to the Company and/or the Website.
4.3 A transaction may be canceled from the date of the transaction until fourteen days from the date of receipt of the product or from the date of receipt of the document containing the details stated in subsection 14C(b) of the Consumer Protection Law, whichever is later, and subject to sections 4.4 and 4.7 of these regulations.
4.4 A purchaser is not entitled to cancel a transaction for the purchase of certain items in accordance with sections 14(c) and 14c(d) of the Consumer Protection Law, and section 6(a) of the Consumer Protection Regulations (Cancellation of Transaction), 2010.
4.5 Within 14 days of receiving the cancellation notice, the buyer will be refunded the amount paid by him for the product, less cancellation fees (including shipping and packaging fees) at a rate of 5% of the transaction amount or 100 NIS, whichever is lower. In the event of cancellation of a transaction due to a defect or incompatibility, the buyer will not be charged any cancellation fees.
4.6 The provisions of the Consumer Protection Law regarding the cancellation of the purchase by the purchaser, including the obligation to return the product, will also apply. It is clarified that the return of products will be made when the product is in its original packaging, new, and free of any signs of use and damage, subject only to the attachment of the original invoice.
4.7 It is clarified that in accordance with the provisions of the Consumer Protection Law, the right of cancellation as detailed above will not apply to perishable goods (products that, upon arrival at the customer and once delivered, cannot be used again or provided to another customer, or products whose value will be lost in the period until the product is returned, or products that may deteriorate until they are returned).
4.8 The Company and/or the Site shall be entitled, at their sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or cancel an order, in whole or in part, and/or the Site's operations. Notice of cancellation or termination shall be given to the User or Purchaser, and the Company shall refrain from charging the Purchaser's credit card or shall refund any amount paid for the Products, to the extent paid.
4.9 In the aforementioned case, the user or purchaser will not have any claim, claim and/or demand against the company and/or the website for cancellation of the transaction, except for the refund of the transaction amount.
4.10 If the customer is entitled to a refund, the Company will credit the account that appears in the details of the canceled order. If the account cannot be credited for any reason, the customer will have a balance ("credit") on the Company's website, which he can redeem at any time for a purchase on the website.
4.11 If a transaction is canceled by the customer, subject to confirmation of the transaction cancellation by the Company and/or the Site, the customer will return to the Company the products displayed in the canceled order, and any costs related to returning the products to the Company's offices will be paid by the customer alone.
4.12 All of the above is subject to the Consumer Protection Law.
4.13 Any notification of cancellation and/or change of an order will be delivered to the Company in one of the following ways:
A) By email: susanshouse.j@gmail.com
b) By phone number: 02-6725069
4.14 It is clarified that the above does not detract from the Company's right to claim its damages, due to the fact that the value of the product has decreased as a result of a significant deterioration in its condition.

5. Warranty
5.1 The Company will do its best to deliver quality products on time. The Company will not be liable for any damage caused by delays in delivery, or as a result of the products being delivered being defective, unless the delay or defect was due to negligence on the part of the Company. In such case, the Company’s liability will be limited to an amount equal to the price of the order.
5.2 The Company and/or anyone on its behalf are not directly and/or indirectly liable for any damages arising from and/or related in any way to the use and/or performance of the Site, including in the event that a User's offer is not accepted for any reason and/or for any technical problem that prevents a User from submitting an offer and/or performing any other action on the Site. The Company undertakes to do its best to maintain the proper operation of the Site.
5.3 All images on the site are for illustrative purposes only, and at times there may be changes and/or inaccuracies resulting from the use of different computer monitors, graphics problems, etc. The customer declares that he is aware that the company is not responsible for such errors of any kind, including errors in the product description, its price, etc. The company reserves the right to cancel an order resulting from such an error, and the customer will have no complaint and/or claim against the company and/or the site regarding this.
5.4 The Company will not bear any responsibility for illegal activity carried out by users of the Site during sales and/or its ongoing operation, or for any other factor that is not under its full control.
5.5 The Company is not responsible for the content published in the links that appear on the Site, to the extent that they appear, and which lead to other sites (whether these sites are active or not).
5.6 The user agrees that if he acts in violation of the provisions of these Terms and Conditions, the user will indemnify the company and/or its managers and/or employees and/or anyone on its behalf for any damage, loss, payment, loss of profit or expense incurred by the company as a result of such violation. In addition, the user will be required to indemnify the company, its employees and/or anyone on its behalf for any claim, claim or demand against them by a third party as a result of any use made in violation of the provisions of these Terms and Conditions.
5.7 The Company is not responsible for the use made of the product by a user and/or any other person that is not in accordance with the manufacturer's instructions.
5.8 If a product needs to be replaced, the customer will bear the cost of transporting the product.
5.9 In any case, the Company will not bear any liability that exceeds the value of the products purchased by the user and will not bear any damage that is not direct and/or consequential damage.
5.10 In the event that a clerical error occurs in a product description, this will not bind the company and/or anyone on its behalf.

6. Information and privacy
6.1 Placing an order constitutes consent on the part of the purchaser of the product to the Company and/or the Site and/or to anyone on its behalf to use the information provided to the Company, in order to provide the purchaser with information, products and services related to the Company's products.
6.2 The Company and/or the Site and/or anyone on its behalf may use the information provided to the Company by the Purchaser for the purpose of market research and the like.
6.3 The Company and the Website take reasonable precautions to maintain the confidentiality of information as much as possible. The Company will not disclose personal information, except as required by a court order, or in accordance with any law.
6.4 Placing an order constitutes an agreement on the part of the purchaser towards the company and/or the website to waive any claim and/or demand and/or claim for the use of the above information, including claims under the Privacy Protection Law – 5741 1981, and the Computer Law – 5755 (1995).
6.5 All of the user's personal information (name, ID, e-mail, etc.) will be stored in the company's databases.
6.6 The Company may use the User's personal information, without identifying the specific User, for the purpose of analyzing statistical information and presenting and/or delivering it to other parties at its sole discretion.
6.7 The Company will not make any use of the information provided by the user on the site, except in accordance with these regulations.
6.8 The user declares that he is aware that the company and/or the website cannot guarantee complete immunity from intrusion into its computers or disclosure of stored information by perpetrators of illegal activities. If a third party manages to intrude into information reserved by the company and/or misuse it, the user will have no claim, claim or demand against the company.
6.9 This website uses "cookies" for its ongoing and proper operation, including to collect statistical data about the use of the website, to verify details, to adapt the website to your personal preferences and for information security purposes.
6.10 The Company may use "cookies" in order to provide the user with fast and efficient service and to save the user the need to enter his personal information each time he enters the site.
6.11 It is clarified that the user/purchaser's credit card details are not stored in the company's databases, as the company uses an external company to clear credit cards.
6.12 Approval of these regulations constitutes consent to Section 30(b1) and Section 30(c)(1), including their appendices, of the Communications Law [Telecommunications and Broadcasting], 5742 – 1982.
6.13 The Company may, from time to time, offer the User various products or services, as well as use information for marketing purposes, direct mailing, including via mail and/or e-mail and/or text messages and/or via the Company's Facebook page, and/or via the Company's Instagram account, whether by the Company itself or by someone on its behalf, and including performing segmentation, characterization and analysis of the data, all subject to and in accordance with the provisions of the Privacy Protection Law 5741-1981, the Communications (Telecommunications and Broadcasting) Law, 5742 1982 and/or any other law.
6.14 A user who does not wish to receive or activate "cookies" may block them at any time by changing the settings in the browser. Some cookie files may expire when the user closes the browser or application he is using, and others may be saved in the memory of his device or computer. At any time, the user may delete the cookie files, even if they have been saved by him. It is recommended to do so only if the user is convinced that he does not want the site, the content appearing on it and the services offered through it to be adapted to his preferences.
6.15 A user who wishes to request that his details be removed from the Company's and/or the Site's mailing list may do so at any time by clicking on the removal link at the bottom of any advertising message sent to him from the Site and/or the Company. In addition, the user may send a removal request to the Company's address appearing in this Agreement.

7. Intellectual property
7.1 The Company owns the copyright to the Site, including its name, content, design, and any other content on the Site used for its activities.
7.2 All information and/or content appearing on the site, including designs, illustrations, etc., are the exclusive property of the company and/or the site. None of these may be copied, photographed, distributed, displayed publicly, or provided to a third party.
7.3 All intellectual property rights of the Company, including without limitation, the Company name, the domain name of the Site ("Www.susanshouse.org.il"), trademarks, whether registered or not, the logo, advertisements, any information and/or display on the Site, patents, models, methods, trade secrets, the graphic design of the Site, databases, product details, the Site's computer code, as well as any detail related to the operation of the Site, are the exclusive property and ownership of the Company, and no use may be made of them without obtaining the Company's prior written consent.
7.4 The Site must be used only lawfully. You may not copy, publish, distribute, reproduce, translate, sell or market (and may not allow others to do so) any information from the Site without the Company's express prior written permission.
7.5 It is clarified that any mention on the Site of a name, trademark, product and/or service of any third party appears solely as a convenience to the user and does not constitute any advertisement, sales promotion, sponsorship and/or recommendation regarding them. Product images are provided for illustration purposes only. It is clarified that any violation of third party intellectual property rights will be the sole responsibility of the relevant supplier.

8. Miscellaneous
8.1 Any dispute, interpretation, claim and/or claim arising from the above terms of use will be made in accordance with and subject to the law applicable in Israel, and the exclusive jurisdiction is the competent court in Herzliya and/or the Tel Aviv District.
8.2 The section names of the Terms of Use are for convenience only, and should not be considered binding and/or helpful in interpreting the terms of the regulations.
8.3 Failure to enforce and/or delay in enforcing the Company's right to any provision set forth in these Terms and Conditions shall not constitute a waiver of further enforcement of such provision or any other provision. If, for any reason, a court of competent jurisdiction determines that any provision of these Terms and Conditions is invalid or unenforceable, such provision shall be enforced to the fullest extent permitted and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
8.4 The date recorded, for all purposes, in the Company's computers is the decisive date for all matters.
8.5 Without derogating from the provisions of these Terms of Use, the User is aware, agrees and hereby confirms that the limitation period for any claim and/or allegation, and/or demand against the Company and/or third parties related to the use of the Site by the User and/or the products appearing on the Site, will be limited to a period of 6 months and all parties consider this to be an agreement for the limitation period within the meaning of Section 19 of the Limitation Law, 1958.
8.6 Any notice and/or legal document to the Site and/or the Company will be deemed to have been delivered only after 7 business days from the time they are sent by registered mail with confirmation of delivery to the Company's offices.
8.7 For questions regarding these Terms and Conditions and/or any of its provisions, as well as regarding a complaint related to the Site, please contact us via the tab that appears on the Site under the name "Contact Us".
8.8 You can contact the company/site by the following means:

Email: susnanshouse.j@gmail.com

Phone number: 02-6725069
Company address: 31 Kanfei Nesharim, Jerusalem.